Privacy Policy

Last updated: October 13, 2025

Who we are

DIHU ONILNE MULTISERVICES (“we”, “our”, “us”) is a registered MSME in India (Udyam Registration No. UDYAM-MH-21-0105223). Address: 103, DIHU ONILNE MULTISERVICES, yevti, mukhed, NANDED, Maharashtra - 431715. Contact: spundlik1262000@gmail.com, +91 7066583064.

Scope

This Policy explains how we collect, use, disclose, and protect personal data when you interact with us via our website and when you communicate with us on WhatsApp using the WhatsApp Business Platform (Cloud API hosted by Meta).

Data we collect

• Identity & Contact: name, mobile number, email, business details.
• Service Data: information you provide to fulfill a request (e.g., documents or IDs if required for a particular service).
• Messaging Metadata: timestamps, message type, and technical logs generated by our systems to operate the service.
• Website Data: device information, IP address, cookies or similar technologies for basic analytics and security.

How we use data

• Provide and support services you request over WhatsApp and the web.
• Authenticate users, prevent fraud, ensure security and integrity.
• Respond to queries, provide customer support and important updates.
• Comply with legal obligations and enforce our Terms.

Lawful basis & consent

We process personal data with your consent and/or to perform a contract, and as necessary for legitimate interests such as security and fraud prevention, always respecting your rights under applicable laws.

Data sharing

We do not sell personal data. We may share data with: (i) service providers acting on our instructions (e.g., hosting, analytics), (ii) WhatsApp/Meta to deliver messages via the Cloud API, and (iii) authorities where required by law.

Retention

We retain personal data only for as long as necessary to provide the requested service and comply with legal obligations. Operational logs may be retained for security, dispute resolution, and auditing.

Your choices

• You may opt out of non-essential messages at any time by replying “STOP”.
• You may request access, correction, or deletion of your data by emailing spundlik1262000@gmail.com.

International data transfers

Where data is processed outside India (e.g., by Meta’s Cloud API infrastructure), we take appropriate measures consistent with applicable laws and platform requirements.

Security

We use technical and organizational measures to protect data, including encryption in transit, access controls, and monitoring.

Third‑party platforms

Messaging on WhatsApp is subject to WhatsApp’s own terms and privacy policies. We encourage you to review WhatsApp’s Business terms and policies.

Children

Our services are not directed to children under 13. If you believe a child has provided data, contact us to delete it.

Contact

For any privacy questions: spundlik1262000@gmail.com, +91 7066583064.